Refund policy

 

### **Return and Refund Policy**

Thank you for shopping with Finesse! We want you to be completely satisfied with your purchase. Please review our Return and Refund Policy for information on how to return products and request refunds.

#### **1. Return Policy**

1.1 **Eligibility for Returns:**
- You may return products purchased from Finesse within **14 days** of receiving your order. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
- Products marked as final sale or non-returnable (e.g., personalized items) are not eligible for return.

1.2 **Pre-Order Specifics:**
- If you have made a pre-order, please note that you cannot cancel the order before receiving the product. Returns and refunds can only be processed once you have received the pre-ordered item.

1.3 **How to Initiate a Return:**
- To initiate a return, please contact us at **fnsse.clth@gmail.com** with your order number and a request for return. We will provide you with instructions on how to return the product. Please ensure you include your order number and reason for the return.

1.4 **Return Shipping Costs:**
- You are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect or damaged items). We recommend using a trackable shipping service or purchasing shipping insurance to ensure that your returned item is received. 

#### **2. Refund Policy**

2.1 **Refund Processing:**
- Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within **5-10 business days**. The exact timeframe may vary depending on your card issuer’s policies.

2.2 **Partial Refunds:**
- We reserve the right to issue partial refunds for items that are not returned in their original condition, are damaged, or are missing parts not due to our error.

2.3 **Non-Refundable Fees:**
- Shipping fees are non-refundable. If you received a discount or free shipping on your initial order, the original shipping cost may be deducted from your refund.

#### **3. Exchanges**

3.1 **Exchanges for Different Size or Color:**
- If you would like to exchange an item for a different size or color, please return the original item following our return process and place a new order for the desired item.

#### **4. Cancellations**

4.1 **Cancellation of Orders:**
- Orders cannot be canceled once placed, including pre-orders. If you wish to cancel an order, please contact us immediately after placing the order. However, if the order is already in processing or has been shipped, it cannot be canceled.

#### **5. International Returns**

5.1 **International Orders:**
- If you are returning an item from outside the country, please note that you are responsible for any return shipping costs and potential customs duties. Contact us at **fnsse.clth@gmail.com** for specific instructions.

#### **6. Contact Us**

If you have any questions or concerns regarding returns, refunds, or exchanges, please contact us at **fnsse.clth@gmail.com**. We are here to help!